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forum:data:2020:i_don_t_manage_to_run_the_program [2020/12/23 10:27] (current) – Created from the form at forum:start Javier Herrero
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 +====== I don't manage to run the program ======
 +;;#
 +asked by [[mailto:jherrero@cells.es|Javier Herrero]] (2020/12/23 10:27)
 +;;#
 +== ==
 +<WRAP center box 100%>
 +Hello. My name is Javier Herrero and I am bl scientist at the ALBA Synchrotron. I used the program some time ago in a workshop and I wanted now to go back over it. I have however encountered two problems that I hope you can help me with. The very first is that I have tried with both the last and the Summer 2018 versions of the program for Windows but after downloading them when I execute the application it immediately crashes, I just get a fast black screen and nothing else. I followed the instructions given under "documentation" about the folder location so I don't think this may be the cause. The second, unrelated issue, is that after logging in from two different computers (I don't really know if this is the reason) my username is no longer recognized in the first of them. Can you somehow fix it? By the way, about the crashing, it occurs in both computers (Win64, Windows 10) Many thanks for your time in advance! Best wishes.
 +</WRAP>
 +
 +~~DISCUSSION|Answers~~
  
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